Andrew Starr's Unofficial Eudora Site
Note: Most of this information is for Eudora for the Macintosh. A lot of inromation, such as POP account information, is also relevant to the Windows version of Eudora. Unless otherwise noted, this information is relevant to both Eudora Light and Eudora Pro.
Entering your POP account, SMTP, Return Address, and password settings
Pop account: Note that Eudora asks for Pop account not just POP server. Thus if your account is email@example.com, look at the tech support web pages for domain.com, or call up tech support and ask what their pop server is. Say it is xyz.domain.com. Enter your pop account as firstname.lastname@example.org. (If Netscape or some other program checks your mail for you without problem, see what it uses for pop server (say "abc.domain.com"), and enter email@example.com. Also note that some people try to definitively state that the server will be pop.domain.com or mail.domain.com. While this is a good guess, and is often the case, there are many other names that ISPs use for their pop server. Thus always check with your ISP.
Username: Note that some ISPs have different POP accounts than usernames. You might use the username "bilj" to dial in but people email you at "firstname.lastname@example.org". Ask you ISP.
SMTP: Check domain.com's web site or call tech support. If they tell you the SMTP is def.domain.com, then enter SMTP as def.domain.com. Also note that some people try to definitively state that the server will be mail.domain.com or smtp.domain.com. While these are good guesses, there are many other names that ISPs use for their smtp server. Thus always check with your ISP.
Return Address: If you need to, ask your ISP what your e-mail address is. Enter that here. In my example, you would enter: email@example.com. While you can enter any valid e-mail address here, it has to be for an existing account. If you don't like your current username, you can't just make one up. You have to have your ISP either change your existing username or give/sell you an additional mailbox. (Some ISP's will give second POP accounts for free or sell them for $5/month, etc.)
Password: This should be the same password your ISP initially gave you. If you change the password you use to access your ISP, this will become the password for Eudora as well. Note that this password has nothing to do with your local computer. It is the password for your pop account at the ISP. Eudora uses it to get the ISP to give it the mail. (Otherwise anyone in the world could download your mail from your ISP.) If the change password function in Eudora does not work, it is because your ISP has not installed the poppassd server Qualcomm makes freely available. Ask your ISP how to change your password. Your ISP can also reset your password if you have forgotten it. In Eudora Settings, click "save password" if you do not wish to reenter your password every time. Click this box off if you would prefer to.
Entering "dialup" connection instead of "TCP/IP." (Mac only) Note that even if you access your ISP via a modem, if you have an account with a real ISP, which means you are then on a TCP/IP network, you want to access via "TCP/IP." When Eudora says "dialup" or "modem," it means via a "serial modem" connection, which is different. Some people really do need to choose dialup or modem, but if you can run Netscape, it is most likely you want to choose TCP/IP.
Your ISP does not support Eudora. If this is the case, inform them that they don't need to support Eudora, but that all they need to do is give you the name of the POP server and SMTP server (or your proper e-mail address and password). Then use the instructions above. If they still are hung up on the "We don't support Eudora" stuff, either find a new ISP, or call back and pretend you are having the same difficulties with whatever mail software they have provided. (Tell them your settings got messed up and you need to reset the settings in the e-mail program they do support, remembering that with Eudora you want to tack "username@" in front of the pop server name for the pop account entry.) If they don't know much about Eudora but at least seem willing to help, refer them to this section of this page so they can go over the pop account, smtp, return address, and password sections with you. They can also download a free copy of Eudora Light, which will better enable them to help you. (Whether you have Light or Pro.)
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